FAQ
1. What countries do you ship to?
We currently ship only to the United Kingdom.
2. How much does shipping cost?
Shipping is always free on all orders to the UK.
3. How long does delivery take?
-
Orders are processed within 1–2 business days.
-
Standard delivery to the UK usually takes 2–4 business days after dispatch.
-
You’ll receive a tracking number once your order ships.
4. Can I return my order?
Yes! We accept returns within 30 days of delivery. All items are eligible for return – we do not sell final sale items.
5. Is return shipping free?
Yes. We provide free return shipping for all eligible returns.
6. Are there any restocking fees?
No. We do not charge restocking fees.
7. How long does it take to get a refund?
Refunds are processed within 14 business days after we receive your return. The refund is issued to the original payment method.
8. What if my item arrives damaged or incorrect?
Contact us immediately at kemaljyilmax824@gmail.com or call +1 (224) 350-5591. We’ll arrange a free replacement or full refund.
9. Can I exchange an item?
Yes. If you’d like an exchange, let us know when requesting your return. We’ll ship the replacement as soon as the return is received.
10. How do I contact customer support?
You can reach us by:
-
Email: kemaljyilmax824@gmail.com
-
Phone: +1 (224) 350-5591
Our team responds within 24 hours on business days.